Job Description

Where : Fully remote, from United States

Language: French Canadian

Join Us at Social Element!

Founded 22 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

Our mission is to cultivate strong, genuine connections with a brand's audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand.

We thrive in the fast-paced environment these projects bring, expertly navigating through high volumes of content while seamlessly integrating into the community. But for us, it's about more than just engagement. We're dedicated to building a secure, positive, and inclusive community where everyone can experience and share that brand love.

To #makesocialbetter we are looking for a Social Media Moderators and Community Managers, French Canadian to become part of our talent pool for an upcoming project.

The Opportunity

As a Community Manager , you'd be responding to complaints, queries and engaging with the online audience on behalf of our clients across a variety of social media channels. You’ll be a master of context as you skilfully address these customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with the brand's tone of voice.

You’ll also be a Moderator , ensuring a welcoming and judgement-free zone, where consumers feel safe and respected, ensuring the social feeds remain open and inclusive spaces. You'll be reviewing strong graphic images, and written content that violates the guidelines of the community. You'll be also escalating content that falls within escalation processes (eg. child safety, bomb threats).

In this role, you will be an essential part of our team, connecting with the brand's audiences for the French Canadian markets.

Working Hours

This work will be on an hourly paid basis so ideally, we are looking for candidates who have flexibility and availability to work across weekdays, evenings and weekends to cover all project hours.

The potential shift pattern looks as follows:-

Approx 16.5 hours per week (both weekend days essential!)

Saturday, Sunday and Monday

Moderation → 9:00–10:00 AM CDT

Engagement → 10:30–11:00 AM CDT

Engagement → 11:00 AM–12:00 PM CDT

BREAK

Moderation → 1:00–2:00 PM CDT

Moderation → 2:00–3:00 PM CDT

Engagement → 3:00–4:00 PM CDT

Requirements

Strong French Canadian written skills as you’ll be crafting engaging responses in social media. So a great level of English language and grammar is essential.

‍‍ Background experience: either moderation, engagement, social customer care, and/or community management, either with a brand or digital agency

Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and being up to date with the latest trends in addition to working knowledge of different audiences.

A confidence with digital technology and using a variety of tech tools and platforms.

✨ A self-motivated social media expert who is comfortable working remotely.

IT Policy

1. Operating system - Windows 11 / MAC OS X version 14 (Sonoma) or higher with Admin credentials.

2. At least 8GB RAM (16GB recommended)

3. A secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended).

4. 40 GB available HDD (SSD recommended)

5. A Webcam and headset

6. Android or iOS device for 2FA

7. For SMS/SMM or FSD roles, you will need to have a Facebook account if the project requires it

Note:

1. Chromebook, Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.

2. Use of a touchscreen monitor without a keyboard and a mouse isn't allowed.

Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.

Our Diversity, Equality & Inclusion Commitment

At Social Element, we pride ourselves on a hiring process that is fair, transparent, and deeply focused on respecting the unique skills and experiences each candidate brings. We warmly welcome applications from individuals of all backgrounds, especially from those who have been historically under-represented groups .

We value diverse thinkers and encourage those who have felt overlooked or unsure due to the confidence gap or imposter syndrome to apply — your unique talents and viewpoints are exactly what we might need.

We are committed to a supportive and inclusive application process. If there are accommodations or adjustments you need at any stage of the recruitment, please let us know in the application. We aim to ensure you feel fully supported throughout.

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