Job Description

Position Overview

The Barista is responsible for assisting customers and providing great customer service. The Barista must be a quick learner who can remember ingredients, prepare quality beverages, and fill customer orders. The associate must be able to greet customers, build relationships, and work effectively in a team environment.

This position also requires the ability to keep and maintain a clean and sanitary work environment. Respond to customer concerns and requests, and ensure all bookstore property and personnel are secure.

Responsibilities

• Prepares quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards. Also, follow health, safety, and sanitation guidelines for all products.
• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Follett Starbucks Cafe.
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
• Communicates information to the manager so that the team can respond as necessary to create a quality customer environment during each shift.
• Maintains regular and punctual attendance.
• Follows Starbucks operational policies and procedures, including safety and security, to ensure the safety of all partners during each shift.
• Delivers legendary customer service to all customers by acting with a customer-comes-first attitude by building relationships and connecting with the customer.
• Discovers and responds to customer needs promptly.
• Stocks products and maintains shelves organizes and arrange books and merchandise as appropriate.
• Lift and carry boxes, books, and other merchandise.

Follett Higher Education is a drug-free workplace environment.

• 1+ years previous Barista/food service experience required.
• High School Degree or equivalent.
• Ability to stand for up to two or more hours at any given time.
• Ability to safely operate coffee equipment as necessary
• Previous experience in a coffee shop, cafe environment (preferred)
• Detail-orientation in performing accurate transactions
• Self-motivated and multi-tasks with minimal supervision
• Proactively meets both internal and external customer needs.
• Effective work methods and consistently meets commitments
• Effective communication skills-- clear, concise, and positive.
• Computer literacy desired
• Willingness to work a flexible schedule including evening and weekend hours.
• Ability to sit, stand, walk, climb, kneel and bend.

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